Using Facebook Admin Support

What is Admin Support and how can I find it in my group?

Often admins don't know who or where to turn to if they have a question or problem.

In your group, you can report a problem using the Facebook Support Tool or search our Help Center for articles that answer your questions.

To provide group admins with more timely and personalized help, admin support can help you report an issue or ask a question and get a response from Facebook within one business day.

Admin Support can be found within admin tools. This is a single place on mobile for group admins to access all the tools available to them like member requests, pending posts, Group Insights and more.

Why is this important for my group?

Admin Support can help you to resolve an issue that you may be facing in your community. This could be bugs you experience in your group or other issues you come across.

This tool provides you with 1:1 support through in-product chat with responses in 24 hours or less.

How can I use Admin Support in my group?

To access support, go to your group then to the Admin Tools section. You will find a support option below the Group Insights section, called “Get Facebook Support”. From there, you can report a problem, ask a question, provide feedback or track existing tickets you've submitted.

Admin Support is there for you anytime you need it. Whether you're experiencing a bug or other issues.

Was this information helpful?

Related tips from admins